Return & Refund Policy

At GleeOnline, we are committed to delivering quality products and exceptional service. However, if you are not completely satisfied with your purchase, we’re here to help with our return and refund policy.

Please read the following policy carefully before making a purchase.                    

1. Eligibility for Return

You may request a return or replacement if:

  • The item was delivered damaged, defective, or not as described
  • You received a wrong product
  • The product is missing parts/accessories as listed
  • The item is unused and in original packaging, along with invoice/receipt

🚫 Returns are not accepted for:

  • Products damaged due to misuse, improper installation, or physical damage
  • Items purchased under clearance/special sale unless faulty
  • Software, digital licenses, or consumables once activated/opened

2. Return Timeframe

  • Return requests must be initiated within 3 days of receiving the product.
  • The product must be sent back to our office or collection point within 7 days of approval.

3. Return Process

  1. Submit a Return Request
    Email us at gleeonlinebd@gmail.com with your order number, reason for return, and product photos if applicable.
  2. Wait for Approval
    Our team will review the request and get back within 2 working days.
  3. Return the Product
    once approved, return the item securely in its original packaging to the provided return address.
  4. Inspection & Verification
    After receiving the product, our team will inspect it. If it passes inspection, we’ll proceed with the next steps.

4. Refund Method

Once a returned product is verified:

  • Refunds will be processed within 7–10 working days
  • Refunds may be issued via bKash/Nagad/bank transfer or the original payment method
  • In the case of cash on delivery (COD), refund will be made via mobile wallet or bank transfer

🔁 In some cases, you may opt for a product replacement instead of a refund

5. Shipping & Handling

  • Return shipping cost must be covered by the customer unless the return is due to a mistake on our part (e.g., wrong or defective product).
  • Original delivery fees are non-refundable unless the return is due to a faulty or incorrect item.

6. Cancellation Policy

  • Orders can be canceled before shipment only.
  • If the order has already been dispatched, the cancellation will not be possible, and you must initiate a return request.

7. Contact Us

For any return, refunds, or warranty inquiries, please contact:

📧 Email: sales@gleeonlinebd.com
🌐 Website: https://gleeonlinebd.com

📧 Contact number:  +8801708122856

Main Menu