1. Nationwide Cash-on-Delivery (CoD)
    We offer cash-on-delivery across Bangladesh for selected products. Delivery charges apply to each order depending on your location.



  2. Order Confirmation & Payment
     Once you receive an SMS or email confirming your order, please complete payment (Cash-on-Delivery, bKash, Nagad, or bank transfer) before delivery. For orders over a certain amount, partial advance payment may be required.


  3. Delivery Charges
     Delivery fees are borne entirely by the customer and will be clearly displayed at checkout.


  4. Estimated Delivery Time
     Online orders are typically delivered within 1–3 business days, though peak times or remote locations may extend this window slightly.


  5. Order Timing & Stock Confirmation
     Payment must be finalized within 72 hours of order confirmation. Delays may lead to stock depletion or price adjustments. If a selected item is out of stock, we will contact you to offer a replacement, refund, or waitlist option.


  6. Apartment & Building Deliveries
     In high-rise buildings, delivery personnel may ask that pickups occur at the building’s main gate for easier access.




  7. Express Delivery
     If an item is in stock, you can opt for express delivery. If delivery exceeds 24 hours from confirmation, the delivery fee will be waived. Express delivery charges depend on item size and location and will be communicated at the time of order.



  8. Offers & Coupons
     Purchases made under special campaigns, promotional offers, or using vouchers are not eligible for reward points accumulation. Coupons cannot be combined with other discounts.


  9. Price & Stock Accuracy
     In the event of a technical glitch displaying incorrect prices, GleeOnline reserves the right to cancel such orders and notify the customer, or honor the order at the correct price.

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